Please note: Due to the current situation we have amended our normal same day despatch time of 3:00 PM to 1:00 PM for next day delivery.**

HiFix Delivery Information

Your Delivery:

All items are delivered directly to your door, Order before 3:00 pm** for next working day service, orders are normally received within 1-2 working days, except bank holidays. Delivery usually takes place between 8 am - 6 pm, we will email you with tracking and despatch information. Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland, and other Scottish islands can take 2-3 days.

*Free Delivery on all UK mainland orders.

Saturday or Sunday deliveries:

We can only deliver on a Saturday or Sunday if your order is received before 3:00 pm** on Friday this enables us to process your order for weekend delivery.

What happens if I am out for delivery:

A card will be dropped through the door; the card will indicate we called. Please follow the instructions on the card to re-arrange delivery.

What should I do if my delivery is late:

We try our very best to let our customers know of any potential delay as soon as possible. Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. We will ensure that further emails or text messages from us will provide updates on the progress of your order.

Overseas Orders:

Our shippers can ship to most countries overseas – please email your orders to [email protected] and we will email you with payment, shipping, and insurance information.

Distribution Agreements:

Please note that due to Manufactures distribution agreements, not all products can be shipped overseas, for further information email [email protected]

Tracking your order status:

You will be able to track your order by visiting “Your Account”, signing in, and clicking on My Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, and then when the order has been dispatched.

How can I track my order:

You will receive an email containing your tracking number with your nominated carrier, this will enable you to track your order. We will also let you know if anything changes with your order via email, text, or phone. So it's really important that your contact details are up to date on your account, just log in to view all the details.

**Due to COVID-19 orders placed before 1pm as opposed to the 3pm will be sent out on a next working day service.** Read more about COVID-19 HERE.

  • HiFix is a holding of Hi-Fi Excellence Ltd
  • VAT No. 585 1698 93
  • Company No. 02540830
  • Consumer Credit No. 353419